Contract Administrator, Customer Care Shared Services (1 Year Contract) job in Singapore at INCOME INSURANCE LIMITED

Over the years, Income has grown to be one of the leading composite insurers in Singapore serving millions of customers.

As we continue to expand, there is a need that we continue to respond better and faster to our customers' needs, delighting our customers with best-in-class customer experience. As a Contract Administrator in our Customer Care Shared Services team, you are mainly responsible for the accuracy and completeness of customer information in Income's database systems.

Other key responsibilities include:

• Perform updates of customer information (includes nomination, update of particulars, supporting document) into database system
• Conduct data verification and checks against source systems
• Review entered customers’ data to ensure accuracy and eliminate duplication of data and report to supervisors on any discrepancies
• Perform data cleansing through the generation of exception reports, sorting, correcting and organizing data
• Adhere to data workflows and SOPs to ensure service level agreements (SLA) are achieved
• Provide general support with data analysis based on target values provided by functional business areas
• Handle second level enquiries from backend customers’ enquiries
• Liaise and collaborate with stakeholders to understand requirements and fulfil objectives
• Review and provide feedback to improve processes and systems
• All updates to be completed within SLA and high accuracy
• Undertake any assignments as and when assigned

• Minimum diploma qualification
• Good customer service and interpersonal skills
• Good administrative and organizing skills
• Basic understanding of database
• Ability to work with high degree of data confidentiality and accuracy
• Ability to prioritize work, work under pressure and meet deadlines

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