• To perform standby support for NOC and Network Operations.
• Provide timely response, escalation and resolution to all incidents, outages and performance alerts
• Provide remote hands service and onsite support to internal and customers
• Service delivery and troubleshooting on physical and optical network infrastructure.
• Liaising with end users and vendors/Telco providers on network implementation, requirements and maintenance support
• Perform physical network infrastructure deployment and cross connect provisioning for internal and customers requirement
- Optics And Eye Wear Duties
- Problem Solving
- Service Delivery