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Patient Relations Consultant job in Sg at Singapore Medical Group Limited

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Patient Relations Consultant at Singapore Medical Group Limited

Patient Relations Consultant

Singapore Medical Group Limited Sg Permanent
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  • Perform clinic and administrative duties, such as patient registration, payments, booking of appointments, financial counselling, insurance and Medisave claims, stock-taking, etc.
  • Respond to and follow up on sales and marketing enquiries through post, telephone, email and personal visits.
  • Maintain and develop existing and new patients through planned marketing efforts.
  • Maintain a computerised patient and prospects database.
  • Carry out market research, competitor and patient surveys.
  • Demonstrate product knowledge
  • Assist Clinic Operations Manager.

Other responsibilities:

  • Organise and prioritise own workload to ensure provision of quality service.
  • Keep accurate and complete records consistent with regulations, policies and procedures.
  • Demonstrate an organised, effective and timely approach to all tasks.
  • Recognise when colleagues need assistance and offer practical support.
  • Work in a way that minimises risks to the health, safety and security of self and others, and supports others in maintaining health, safety and security.
  • Clean and restore work areas, leaving them in a suitable condition for future use.
  • Ensure that patient confidentiality is maintained at all times and access to patient related information (either electronic or paper based) is restricted to the needs of work.
  • Carry out activities that are consistent and in compliance with applicable external legislations, regulations, etc., and internal policies, procedures, etc
  • Promote satisfaction of internal and external customers
  • Any other duties to be assigned by the supervisor.

Requirements:

  • Relevant experience in a healthcare setting will be an added advantage.
  • Good interpersonal and communication skills.
  • Good working attitude.
  • Customer service mindset.
  • Able to work independently and as a team.
  • Positions are open in Orchard and Novena Laboratory Clinics
  • Office hours

Recommended Skills

  • Claims
  • Clinics
  • Health Care
  • Insurance
  • Managed Care
  • Medical Management
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